Post by account_disabled on Mar 6, 2024 22:24:15 GMT -6
Level 4 in the passenger experience accreditation means that corporación quiport, as responsible for the management of the airport, meets five key conditions: incorporation of customer service policies into your general strategy. Study and knowledge of the profile of your passengers. Measurement of the level of passenger satisfaction. Implementation of improvements and new services considering the real needs of passengers. Dissemination of the information obtained with commercial operators and government agencies that provide service at the airport, and their involvement in initiatives to improve the passenger experience. In addition to that, those in charge of carrying out this initiative incorporated service design thinking , a methodology that seeks to create services by improving quality and user experience that implies continuous improvement thanks to the feedback received from users.
In this sense, the ecuadorian airport is one of the first in the industry worldwide to incorporate this methodology, which has 5 phases: empathize define devise prototipar assess in summary, when we talk about a service design thinking process we mean putting ourselves in the passengers' shoes to understand their needs, aspirations and fears, define Buy Bulk SMS Service them appropriately, think about a possible solution together with the areas involved in the project, create prototypes -physical or virtual- so that passengers can test and draw their own conclusions, and finally analyze and evaluate what will be definitively implemented. Likewise, another point that the audit highlights is quiport's personnel hiring and evaluation policy. For these processes, the customer service attributes of the company's collaborators are considered, a trait that has been taken into account by the quito airport.
Collaborative service design and cx by managing to stand out with an outstanding service design, mariscal sucre airport has improved the customer experience in general. Not only because those in charge of developing the strategies have focused on people, but because they studied details and analyzed the needs of the clients. This is a clear example to rethink the way we see the business: whether from the eyes of the company, or from the point of view of the client/user. The world is constantly changing, and so are people. Is it necessary to take design as a major aspect within business strategies? If we focus on people, the answer is a resounding yes.How to achieve customer loyalty in times of economic crisis? By juan fernandez uncategorized | 0 comments how to achieve customer loyalty in times of economic crisis? Without a doubt, customer loyalty is becoming more fragile , this has to do with the economic situation in the world, which is why today's consumer looks for brands that make their lives easier and that do not affect their finances.